MTN Educate Public On MoMo Fraud In Western North

MTN Ghana, one of the leading telecommunication companies in the country, has taken proactive measures to educate the public on mobile money (MoMo) fraud in the Western North and Ashanti regions. This initiative aims to equip customers with the necessary knowledge and skills to identify and prevent fraudulent activities, ensuring a secure mobile money experience for all users.


To achieve this goal, MTN Ghana organized community forums in Sefwi Dwenase in the Western North region and in Asante Mampong in the Ashanti region. These forums brought together various stakeholders, including Police Officers, Prisons Officers, Municipal Chief Executives, Chiefs, Opinion leaders, and members from different artisan groups such as dressmakers, tailors, hairdressers, beauticians, traders, MoMo retailers, and merchants.

During the forums, Georgina Asare Fiagbenu, the Corporate Communication Senior Manager at MTN Ghana, promoted awareness and understanding among mobile money users. She reassured the attendees that the MTN Mobile Money system is ISO certified and secure. She further emphasized that fraudsters often employ social engineering tactics and engage potential victims in conversation to carry out their malicious activities. Therefore, MTN will continue its efforts in educating and creating awareness to protect customers from falling prey to these fraudsters.

To ensure that incidents of fraud are promptly addressed, customers were encouraged to report any fraudulent activity through the various official channels provided, including the *170# shortcode. This reporting mechanism enables MTN to swiftly investigate and take appropriate action against any fraudulent behavior, safeguarding the interests of its customers.

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Aside from combating MoMo fraud, the community forums also served as a platform for MTN to address other pertinent issues related to network challenges in these regions. MTN representatives shared insights into the investments and initiatives undertaken by the company to improve network coverage and enhance the overall user experience. This open dialogue allowed customers to interact directly with MTN and provide valuable feedback on their network service quality.

The positive feedback received from both participants and community leaders demonstrates the success of these community forums. Nana Elluo Panyin III, the Kyidomhene of Sefwi Wiawso Traditional Council, conveyed his appreciation to MTN for organizing the forum in Sefwi Dwenase. He acknowledged the importance of such engagements in fostering an understanding of MTN services and called for more of these initiatives. MTN Ghana aims to minimize the occurrence of MoMo fraud and ensure a safe and reliable mobile money experience for all users.

Gurleen Kaur

I'm a science graduate from the Ahmadu Bello University, Nigeria. My passion for writing has brought me to into the field of content.